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Form of work
SalaryGrade: G
Salary: £26,873- £29,269 pro rata per annum
Vacancy Hours: 37 Hours per week
Contract Type: Permanent
Weekend Working: On Occasion
Closing Date: 29/03/2024
Interview Date: TBC
Venue for Interview: - Mercer Gallery
The Visitor Experience Supervisor roles are a core part of the Cultural Venues delivery team, at the heart of a new Culture & Archive Service, created from the 8 legacy councils within the North Yorkshire County, who have now combined to form North Yorkshire unitary council.
This post will sit within our Creative & Cultural Hubs branch of the Service and is responsible for ensuring a professional Visitor Experience for attendees at our cultural venues in Harrogate and Knaresborough (The Mercer Gallery, Royal Pump Rooms and Knaresborough Castle), working closely with museum, exhibition, creative programme, and business development colleagues.
Though the majority of community-based projects, initiatives and sector support will be looked after by the Creative & Cultural Communities branch, all three teams within the service will naturally work collaboratively across various strands of activity including, but not limited to: community engagement, education, accessibility & cultural entitlement, place-shaping and tourism – maximising use of our cultural hubs and physical assets as part of this delivery.
The Culture & Archives Service is divided into three main branches: Creative & Cultural Hubs – our physical creative, cultural and heritage buildings and collections; Archives – our extensive county-wide archives and records collection; and Creative & Cultural Communities – our community outreach, sector support, major projects and interventions and co-creation/place-shaping work.
The Service also sits within a newly formed Community Development Directorate alongside Economic Development, Housing, Planning, Leisure, Libraries and Major Venues/Events. Our new organisation recognises and wants to build on North Yorkshire’s natural capital, strong local economy and resilient communities, to improve the way local services are delivered and to support a good quality of life for all.
Our service contributes to all five North Yorkshire Council key themes of place and environment, economy, health and wellbeing, people, and organisation; and through legacy council culture and archives teams who have been embedded in many North Yorkshire communities, the new service also occupies a unique position to deliver on the four locality working pillars of local services and access; local accountability; local action; and local empowerment.
Weekend Working - You will be required to undertake occasional weekend working for which you will receive an allowance of £30 per weekend shift worked in addition to your hourly rate. This is paid on a claim basis, via the payroll system.
Supporting Documents
Job Description
https://www.northyorks.gov.uk/jobs-and-careers/total-rewards
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions, we therefore welcome applications from individuals of all backgrounds.
We are committed to the inclusion, safeguarding and promoting the welfare of adults at risk*
