Ed Admin Assistant

Our very busy Emergency Department provides life saving treatment. The department is open 24 hours a day, 365 days a year and treats in excess of 100,000 patients each year.
The post holder will be level headed, able to remain calm under pressure, and be able to work on their own initiative with minimum supervision. They will be required to work occasional additional hours to cover colleagues’ holiday and sickness, and to attend the required training for the post.
Duties include Reception, Telephone work, Filing, Scanning, Notes gathering and dealing face to face with patients and relatives and any other tasks requested.
Previous experience of working with the public is essential. You should have basic PC skills but full training on the hospital computer system will be provided.
The shift patterns available are afternoons, evenings and weekends.
To be an integral member of the unit, providing support to the Manager.
To provide a wide range of duties ensuring an efficient service to the department at all times.
Respect patient and staff confidentiality at all times and adhere to the Data Protection Act.
Frimley Health NHS Foundation Trust provides NHS hospital services for around 1100,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
To greet all patients and relatives attending the ED in a professional manner. Obtaining personal details and demographic details as part of the patient registration process using Epic computer system.
Produce ED CASs Cards. Hand writing cards when necessary and backing information up on the computer at a later stage.
To help co-ordinate the patient passage through the ED from arrival to discharge/admission.
To cover the Ambulance line, booking in patients and giving admin support.
To work along side Nurse In Charge, helping with flow of the department.
Scanning cas cards into the computer whilst ensure all pages are legible for future reference, shredding Cas Card. Retrieving and printing Cas Card as required by ED staff and other departments, ensuring an accurate audit trail is kept.
Ensure that overseas patients information/EHIC/Passport/Insurance details are taken and forwarded to the information department. Ensure that all Assault/Alcohol incidents are recorded on Epic computer system for internal and external use. Ensure that all RTC information is collected. All this information is vital for collection of monies payable by patients for treatment.
Communications with ethnic minority who may speak little or no English and may be in pain or distressed, ensuring you respect their culture.
Deal with enquiries relating to appointments where appropriate. Make further appointments at Out Patient Clinics ensuring patients are booked onto the appropriate clinics according to consultant prioritization.
Use of Smart Cards to access the NHS spine to find patient’s NHS number and GP’s.
Be able to react to fast changing conditions; ensure patients are monitored if unwell as the receptionist is often the only member of staff permanently watching the waiting room.
Ensure all patients needing immediate medical attention are seen by triage or taken into resuscitation unit straight away. Make an initial decision as to whether patient will be seen in Minors, Majors or Paeds.
Receive and deal with telephone enquires from the public, patients, staff, relatives other departments and police. Often not relating to the ED Faxing relevant information on request.
Ensure that transport and any other special needs are booked in advance, using computer system, Epic, telephone and being able to use the Language line .
Frequent exposure to distressful/emotional circumstances when dealing with bereaved or distressed patients/relatives often having to wait with relatives while nursing staff are busy with the patient.
Dealing with emotional/abusive and violent patients, relatives and members of the public on a regular basis.
To organize and priorities own workload and be able to work with several tasks running concurrently while also being aware of patients/relatives needs/safety within the waiting area.
To provide cover for the department during public and statutory holidays including Christmas and New Year on a Rota basis.
To arrange cover for sickness when a member of staff phones in sick at short notice.
Training and supporting new members of staff within the department, in the role of a mentor therefore enabling all staff to have skills and knowledge to support the role of the ED Reception team.
Ensure that you are trained in the Major incident procedures for ED and are aware of the sitting of all equipment, making sure that telephone contact numbers for call in are up to date.
Able to liaise with police and ambulance personnel at a moment’s notice in a major incident situation.
To cover other admin roles in the ED when not covered.
Be prepared to be called on a 24hr basis, in the event of a major incident and to be sent to any admin area to assist.
Please see the attached job description for more information.