Visitor Services Manager

Student and Campus Life (SCL) is currently seeking to appoint an exceptional candidate to the post of Visitor Services Manager

The Student and Campus Life Directorate is dedicated to enhancing, enriching, and exceeding the student experience as well as delivering an exceptional experience to our internal and external customers and visitors.

Our staff are key to the success of the service we provide our visitors, and we are therefore looking to recruit a person who will dedicate themselves to the visitor experience, providing a welcoming, efficient, knowledgeable, and friendly service to our students, staff, and guests.

We are seeking an experienced Visitor Services Manager who will be responsible for the day-to-day management of the Queen’s Welcome Centre, campus tours, the university’s retail e-commerce site, internal orders and University’s academic costume hire and gown store. This role will also be key in contributing to the visitor and commercial plan and developing new services within the unit.

The successful candidate must have, and your application should clearly demonstrate that you meet the following criteria:

• A primary degree or equivalent qualification in a relevant subject, PLUS significant relevant experience in a commercial, retail, tourism, or visitor experience role.
• Experience of managing multi-disciplinary commercial teams.
• Experience of identifying new commercial opportunities.
• Proven supervisory/line management experience.
• Experience of budgetary management.
• Experience of managing health and safety within a commercial, retail, tourism or visitor experience environment.
• Experience of managing third party contracts and commercial relationships.
• Experience of developing innovative solutions and contributing to strategic planning.
• Experience of management of an e-commerce retail site.

Candidates who do not have the appropriate qualification but demonstrate evidence of substantial relevant experience on-the-job experience as outlined above, demonstrating development through involvement in series of progressively more demanding relevant work roles e.g., a middle management role in in a commercial, retail, tourism or visitor experience role involving large numbers of customers and leading a team of staff will be considered.

Please note the above are not an exhaustive list. For further information about the role including the essential and desirable criteria, please visit our website.