Volunteer Coordinator – Community Champions

Headed by a driven and diverse Board of Trustees, Bolton Adult Autism Support (BAAS) is currently undergoing exciting new developments, and we are now looking to expand our small team to include a dedicated Volunteer Coordinator for our autism specific adult focused Befriending Service.

Job Description

Volunteer Management

• Recruit and induct volunteers, to include identification of volunteer recruitment streams and development of induction procedures in line with company policy;

• Complete DBS checks and take up references for volunteers;

• Develop and deliver training materials to volunteers to prepare them for their role, taking into account current legislation and best practice guidelines;

• Supervise and undertake regular reviews with volunteers;

• Create plans for each befriending relationship, ensuring volunteers have the knowledge to deliver individualised support to autistic adults;

• Monitor and collate volunteer hours and expenses in line with service reporting requirements.

Service Beneficiary Engagement

• Work with autistic adults and their parent/carers (where applicable) to develop a supportive package that meets individual needs;

• Undertake regular reviews with service beneficiaries, including measuring the service’s impact by completion of wellbeing assessments;

• Collaborate with colleagues to identify ways of onboarding new service beneficiaries into the befriending service, and where appropriate BAAS’s other service delivery programs;

• Meet with new service beneficiaries to ascertain their needs and inform them of ways BAAS can offer support;

• Assist with regular one to one telephone contact with existing and new service beneficiaries to encourage them to make the most of BAAS’s offer;

• Assist with incoming telephone and email enquiries to the service.

Office

• Ensure maintenance and growth of BAAS’s social media presence, promoting all of BAAS’s service delivery programs;

• Development of befriending service promotional resources, including press releases and radio interviews where appropriate;

• A willingness to follow organisational policies and procedures;

• Attend training as set out by the service manager, as well as identify own training needs where applicable;

• Positively liaise with other staff, contributing towards further development of BAAS’s service delivery programs.

Community

• Represent BAAS positively and professionally at community events, as required;

• Assist community fundraising efforts, as required;

• Deliver training materials to external organisations, as required.

Skills required for this role:-

Essential 

• A demonstrable understanding of the issues which affect families impacted by autism;

• An ability to listen to others in a non-judgemental way;

• To be confident in communicating with those who have or may have social communication difficulties;

• An ability to work positively with volunteers, providing support, constructive feedback and development opportunities for their role;

• Proven excellent administration and organisational skills;

• A willingness to undertake relevant training; 

• A willingness to follow relevant company procedures;

• A flexible approach to your work.

Desirable 

• A lived experience of autism, and the issues which affect families impacted by autism;

• Experience of adopting your communication approach to the needs of each individual;

• Experience of engagement with people who use and benefit from services;

• Experience of developing training materials and delivering to groups;

• A basic knowledge of adult safeguarding and data protection procedures;

• Experience of working within Google Workspace.