Volunteer Ward Support

What is the role?

As a Ward Support Volunteer you will provide an important link between our staff, patients and visitors, assisting with the smooth running of our In-Patient Unit (IPU). Each day is different, so the support you provide may change from shift to shift. You will check-in with a nominated Ward Buddy, who will be there to answer any queries, and advise you of the tasks for that day.

We currently have volunteer vacancies for Ward Supporters for the following shifts:

Wednesday: 2pm – 5.30pm
Friday: 9.30am – 1pm
Saturday: 2pm – 5.30pm
Sunday: 2pm – 5.30pm

What will I be doing?

Role tasks:

Patient support:

• • Skills and Experience Required: Answering call bells and escalating patient requests to the appropriate member of staff
  •  Light touch emotional support e.g. chatting, listening, reading to patients and companionship if desired
  •  Offering and making drinks for patients and their visitors
  •  Help us to gather patient experience feedback

Welcoming visitors and patients:

• • Respond to the reception intercom if required
  •  Advise visitors of any current hand hygiene/PPE requirements
  •  Greeting new visitors and patients on arrival, and escort them through to the ward
  •  Assisting new patients to settle in and acclimatise to their new surroundings

Office support:

• • Answering the ward office telephone, responding to basic queries, taking clear messages and ensuring they are passed on to the appropriate member of staff

Supporting staff on the ward:

• •  Attend check-in with Ward Buddy at start of shift to discuss current patients, and requirements
  •  Preparing trays/trolleys and take to patient rooms at mealtimes
  •  Clearing crockery away after meals, and loading dishwasher
  •  Assisting staff with any light practical tasks required, such as making beds, refreshing flowers etc..
  •  Meeting Ward Buddy at end of shift to debrief, and advise of any patient concerns