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The Volunteering Manager will spearhead the development of an exciting volunteering programme at V&A East. This role is instrumental in engaging our core audiences and fostering connections with our programme and collection across both sites.
Responsibilities include constructing and overseeing a dynamic programme that prioritises volunteer satisfaction and community engagement, with an emphasis on storytelling and shared experiences. As V&A East champions inclusivity and accessibility, the ideal candidate will collaborate with colleagues to ensure our volunteering initiatives reflect these values.
The Volunteering Manager will provide expert guidance to teams seeking to establish their own volunteering programmes, aligning with the V&A Volunteering Strategy. Experience in community engagement, particularly with underrepresented groups in cultural institutions, along with a knowledge or personal connection to our four surrounding London Boroughs of from Hackney, Newham, Tower Hamlets and Waltham Forest is essential.
Reporting to the Head of Operations & Commercial, V&A East, the Volunteering Manager will also supervise a Volunteering Coordinator. Effective communication and stakeholder management skills are essential for navigating the complexities of this role within a dynamic project environment.
Skills and Experience Required
Skills
· Shows proficiency in evaluating the impact of volunteer programs and implementing agile adjustments based on both quantitative and qualitative data.
· Is exceptionally organised, with a background in designing documentation systems and maintaining thorough record-keeping practices.
Experience
· Local residency within one of the four Olympic boroughs (Hackney, Waltham Forest, Tower Hamlets, Newham) and an understanding of the local environment and target audiences.
· Proven expertise in volunteer program strategy and volunteer management, with a commitment to designing a program that effectively serves V&A East audiences.
· Demonstrated success in volunteer recruitment, utilising innovative and unconventional methods.
· Experience in establishing and managing new team structures, including fostering cross-departmental collaboration to align goals, procedures, and workflows.
· Proven track record of meeting or exceeding Key Performance Indicators (KPIs).
Behaviours
· Demonstrates alignment with V&A East’s vision and values of Sustainability, Equity, Creativity, Collaboration, and Generosity.
· Ability to foster strong relationships with diverse stakeholders, including the V&A East team, wider V&A sites, external consultants, neighbouring organisations, visitors, and site partners.
· Confident and articulate communicator with demonstrated skills in persuasion, influence, negotiation, and conflict resolution.
· Takes ownership of tasks, consistently delivering high standards, and embraces a culture of learning from mistakes.
· Openness to change, actively seeking opportunities for improvement and personal development.
