Volunteers Coordinator

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.

The People Operations Team is a high-performing and professional team that supports and delivers transactional services across the organisation. Our goal is to provide excellent customer service to all employees and volunteers at Marie Curie - ensuring this is done with efficiency, effectiveness and with people at the heart of what we do.

The team are split across the UK and our People Operations Coordinators aim to provide personalised support to the respective regions through the resolution of queries and processing of the following:

• Onboarding of New Starters and Offboarding of Leavers.
• Changes for existing employees (working houses, secondments, promotions etc).
• Issuing of employee contracts and variation letters.
• Processing regulatory and compliance-related paperwork (e.g. Right to Work, background checks etc)
• Maintaining data accuracy and integrity across our HR information systems.
• Continual improvement and development of people processes.

Your role …

Salary: c£24,500 per annum depending on experience (+ £3,500 London Weighting if applicable)

Hours/Contract: Permanent - 35 hours per week

Based: Home Based - For those within commutable distance to London, you will have the option of working flexibly between home and in our modern open plan HQ in Embassy Gardens

As our People Operations Coordinator you will provide an efficient, accurate, professional, and comprehensive service and support across our place-based regions. Having full ownership of the employee lifecycle across all our directorates, Business Services, Caring Services, Volunteering and Medical.

The role will undertake transactional activities for our full journey relating to our joiners, movers, and leavers to ensure our systems are accurate and updated within deadlines, executing comprehensive and effective processes to ensure an impactful employee experience.

This is an ideal career opportunity for individuals with experience in handling high-volume administrative activities, preferably in a large/complex/multi-site organisation. We're open to various industry experiences though a passion for Marie Cure's mission and purpose and an understanding of how the role of HR supports the wider strategic objectives of the Charity is key. We can support the obtainment of HR qualifications for anyone currently studying for or willing to work toward an HR qualification.

Additional Criteria for Success:

• Good level of IT literacy in Microsoft package apps.
• Demonstrable ability to answer first-line queries, owning problems to resolution and prioritising escalations appropriately.
• Excellent communication skills. Proven track record in providing first-class customer service to a diverse set of customers and stakeholders.
• Able to work to set SLAs and deadlines, prioritising, and structuring work accordingly.
• Continuous improvement mindset. Paying close attention to detail, accuracy, and completeness. Provides root cause analysis, learning from mistakes and can report on and implement solutions/interventions.
• Highly motivated and collaborative in your approach to working with others.

Application & Interview Process

• As part of your online application you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
• Close date for applications: Sun 23^rd June
• Interviews/assessment: w/c 1^st July

Please see the job description for details.

Benefits you'll LOVE:

• Flexible working (this role offers home working). We're happy to discuss flexible working at interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to