Job description
Northern Ireland Electricity Networks (NIE Networks) is the owner of the electricity transmission and distribution networks in Northern Ireland, transporting electricity to 910,000 customers including homes, businesses and farms. We have a vacancy for a Vulnerable Customer Manager to join our team reporting directly to the Contact Centre Manager. This role will offer considerable opportunity for the right person to develop and contribute to a critical area of a growing business. For further information, the Role Specification is available to download from the NIE Networks website. .
Request
At least 3 years Customer Service experience Experience of leading a team to deliver on targets and KPIsA practical understanding of Contact Centres, Customer Service Procedures and Customer Service TrendsFor further information, the Role Specification is available to download from the NIE Networks website.