Ward Clerk - Plastics Ward 4

Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives. Actively contribute towards service development. Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic. Constructively managing barriers to effective communication. Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary. Support and reassure relatives calling for patient updates adhereing and maintaining confidentiality at all times as required by legislation and Trust Policy. Provide an efficient and courteous outpatient appointment booking service.