Warranty Administrator

Warranty Administrator You will be based in Edinburgh but cover the groups sites in Edinburgh, Dunfermline and Stirling Monday-Friday from 8.15am to 5.00pm Occasional Saturday overtime may be required from 8.00am to 12.00pm £34,700 - £38,700 on target earning a year Company car and other benefits

Established in 1987, West End Garage is an independent and privately owned business working with Škoda & SEAT since the business was conceived. Today, we are one of the UK s leading dealership groups for Škoda and SEAT with sites located in Stirling, Halbeath-Dunfermline and Sighthill-Edinburgh.

This is a fantastic place to grow your career, progression is evidenced throughout the group and if you are looking to work for a forward-thinking and progressive company then this is the place to be!

Are you the right person for the job?

• Experience in the motor trade would be advantageous
• Experience within a similar role is desirable
• Excellent organisational and time management skills, as well as the ability to work well under pressure
• Strong communicator (both verbally and in writing)
• Excellent understanding of computer systems, databases, word processing, spreadsheets and audit process
• Excellent attention to detail

What will your role look like?

• Ensure all administrative functions within the Warranty Department are carried out following company and brand policy
• Review warranty reporting systems with the Line Managers to identify improvements where possible
• Administer warranty policy in the best interests of the retailer, manufacturer and customer
• To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
• Ensure that all frontline staff complete records correctly when a warranty is diagnosed on a vehicle
• Maintain relationships with other staff members, specialist repairers and manufacturers' representatives
• Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill/repair procedures
• Maintain knowledge of all warranty procedures and documentation
• Support other staff members on all warranty-related matters

What s next? It s easy! Click APPLY now! We can t wait to hear from you!

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