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Form of work
SalaryJob Summary:
Join a thriving and established business at the forefront of the wedding & events industry. We pride ourselves on delivering exceptional experiences for Weddings and Events. Our team is dedicated to providing experience led service and creating unforgettable moments for all our clients. We are seeking a highly organized and motivated individual to join our team as a Wedding & Sales Executive. This pivotal role involves managing sales enquiries, coordinating event bookings, and ensuring the seamless execution of a variety of events. If you have a positive mindset, a passion for learning, and a knack for delivering outstanding customer service, we want to hear from you.
Duties:
- Operate and maintain the computerized system (Opera) for responding to, coordinating, and tracking sales enquiries, bookings, and availability.
- Meet prospective clients for show-arounds for weddings, private, and corporate functions
- Ensure prompt and professional responses to sales enquiries, making clear recommendations based on customer needs, and providing detailed proposals and contracts as required.
- Prepare weekly and monthly reports outlining current and future business bookings.
- Generate quotations for prospective bookings, ensuring timely follow-ups and clear communication throughout the sales process.
- Coordinate the booking process from enquiry to event execution, including booking function rooms, reserving room allocations, confirming menus, prices, and entertainment, and organizing extras such as flowers or champagne.
- Implement outstanding enquiry handling processes for all communication channels, ensuring no sales opportunities are missed.
- Manage all pre and post-event communications, ensuring exceptional customer service and satisfaction.
- Take ownership of all booking details, maintaining up-to-date records and creating detailed function sheets to support the smooth running of events.
- Support the completion of event enquiries and client emails, ensuring all enquiries are actioned promptly.
- Conduct quality show rounds with guests, securing key business for the hotel and fostering positive relationships.
- Identify upselling opportunities and proactively increase revenue generation for all areas of the business.
- Work collaboratively with the sales and operational teams to deliver exceptional service from the beginning to the end of the event booking experience
- Liaise with clients to coordinate intricate event details and requirements, ensuring accuracy and satisfaction.
- Monitor, coordinate, and communicate event bookings, maintaining accurate records and recording client feedback post-event.
- Assist in promotional and marketing activities, including the development of brochures, sales materials, and social media updates.
- Contribute to the preparation of annual sales and Events targets, attending workshops, exhibitions, and promotional events as required.
- Maintain relationships with other departments to ensure the effective and efficient running of events.
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
Skills:
- BSC degree (or equivalent) in hospitality/events is desirable.
- Proficiency in computerized systems, preferably Opera, to streamline operations.
Requirements:
- Possesses our values
- A minimum of 1 years’ experience in hospitality sales or events.
- Comprehensive knowledge of Wedding and Event sales.
- Understand the requirement of weekend work.
- Shift pattern – Tuesday to Saturday
If you are a results-driven individual with a passion for sales and possess the required skills, we invite you to apply for this exciting opportunity.
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Experience:
- Sales: 1 year (preferred)
Work Location: In person
