AddressWorking in a growing and friendly company with a knowledgeable and helpful team where full and supervised training will be given.
The responsibilities are:
- Receive and respond to incoming client queries and drive these issues to the point of resolution.
- Receive incoming telephone calls from customers in a positive and professional manner.
- Ensure that all customer queries are dealt with fairly and all responses are clear and accurate.
- Monitoring the ATM estate using our bespoke software tool.
- Fault finding and diagnosis of any or issues problems.
- Speaking to engineers and sites to rectify complications.
- Escalating problems quickly to ensure ATMs are up and running as quickly as possible.
The person who would suit this role would be professional, work well in a team environment, enjoy delivering excellent Customer Service and enjoy technical problem solving.
Excellent rates of pay.
Please contact HR and ask for a full job description or send your CV (stating which role you are interested in) to hr@retail-fcl.com
