Weekend Customer Service Agent

Looking for a permanent weekend job opportunity?

Our client is currently seeking enthusiastic individuals to fill weekend positions for their Live Chat Agent team. As a weekend team member, you'll play a crucial role in providing outstanding customer support through real-time online interactions.

The ideal candidate should have excellent communication skills, multitasking abilities, and a customer-centric approach. This role involves addressing customer queries, providing updates on their case files and information, and ensuring a positive and efficient chat experience.

Responsibilities:

• Engage with customers in real-time through chat platforms to address inquiries, resolve issues, and provide assistance.
• Maintain a professional and positive tone in all interactions.
• Acquire and maintain a comprehensive understanding of the company's products/services to provide accurate information to customers.
• Collaborate with other customer support channels (email, phone) to ensure consistent and seamless Customer service.
• Document and log customer interactions, issues, and resolutions accurately in the company's CRM system.

Requirements:

• Previous experience (not essential) or in a similar Customer service role.
• Excellent written communication skills with strong grammar and typing proficiency.
• Customer-focused mindset with the ability to empathise and understand customer needs.
• Quick thinker with the ability to multitask and manage simultaneous customer chats.
• Familiarity with CRM systems and live chat software.
• Strong skills in: Microsoft and spreadsheets
• Good English literacy
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and adapt to changes.

Salary: £24,000 Pro-Rota