Weekend Helpdesk Operator

We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 15 hours per week, working Saturday and Sunday, 7-3 each day.

As a Helpdesk Operator, you will use your skills to maintain a high standard of quality work, you will be the first point of contact for incoming telephone calls and service requests received by telephone and e-mail.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

Here's an idea of what your shift pattern will be:

• Sat:7-3
• Sun: 7-3

Could you bring your spark to Healthcare? Here's what you need to know before applying:Your key responsibilities will include:

• First point of contact for incoming telephone calls and service requests received by telephone and e-mail
• Escalate any complaints as required and support continuous improvement
• Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
• Sort and dispatch calls to relevant departments
• Monitoring phone lines, handling incoming calls with varying queries.
• Resolve any issues accurately first time
• Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively.
• Ensure exceptional client delivery standards

Our ideal Helpdesk Operator will:

• Previous experience in this role/similar position is essential 
• Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality  
• Committed to following procedures and ensuring tasks are fully completed
• Exceptional organisation skills with the ability to prioritise to meet deadlines.  
• Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet 
• Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business. 
• Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress. 
• This position is subject to a Disclosure & Barring Service check; costs met by the employer. 

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.Job Reference: com/0801/93508005/52594646/R/ONECompass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!