Weekend Helpdesk Operator - London

Weekend Helpdesk Operator - London
We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 15 hours per week, working Saturday and Sunday, 7-3 each day.As a Helpdesk Operator, you will use your skills to maintain a high standard of quality work, you will be the first point of contact for incoming telephone calls and service requests received by telephone and e-mail.We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working

Exclusive travel discounts with TUI, Expedia, Booking.com and many more

Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more

Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits

Up to 44% off cinema tickets to enjoy your favourite blockbuster

Regular emails filled with the best discounts and savings available

Receive cash rewards every time you spend and use them on a wide range of brands

Un-wind with us with free wellness, mindfulness and exercise classes

You can share all discounts and offers with your friends and families

Contributory pension scheme

Grow your career with our Career Pathways and MyLearning programmes

Here's an idea of what your shift pattern will be:

Sat:7-3

Sun: 7-3

Could you bring your spark to Healthcare? Here's what you need to know before applying:Your key responsibilities will include:First point of contact for incoming telephone calls and service requests received by telephone and e-mail Escalate any complaints as required and support continuous improvement Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement Sort and dispatch calls to relevant departments Monitoring phone lines, handling incoming calls with varying queries. Resolve any issues accurately first time Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively. Ensure exceptional client delivery standards Our ideal Helpdesk Operator will:Previous experience in this role/similar position is essential Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality Committed to following procedures and ensuring tasks are fully completed Exceptional organisation skills with the ability to prioritise to meet deadlines. Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business. Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress. This position is subject to a Disclosure & Barring Service check; costs met by the employer. Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.Job Reference: com/0801/93508005/52594646/R/ONECompass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!