Welcome Manager

Buckland Development is delivering Welborne, a new generation sustainable Garden Village. We are delighted to have been exclusively instructed to assist them with recruiting a Welcome Manager who will be managing the Welcome Centre and Team. This is both a rare and exciting opportunity.

Welborne has been inspired by the English Garden City movement of one hundred years ago which produced enduringly popular, well-designed and well-built places which are still thriving today. Buckland have taken the very best aspects of these and combined them with everything needed for life today.

They are creating an exciting new place to live, delivering homes and facilities in a way that reflects their long-term involvement and ongoing stewardship. Their new community of homes, shops, schools, green spaces, and a science and technology park will be a place that people are excited to visit and proud to call home. Based just outside Fareham in Hampshire, when completed there will be 6,000 homes in the village.

Welborne will be delivered using some time-honoured traditions of placemaking alongside some of the latest cutting-edge technology embedded within the homes. Buckland is supported in the delivery of Welborne by a number of regional housebuilders, each of whom will maintain an on-site sales team.

To help potential new residents understand the vision of the Welborne development and support the housebuilder sales teams, Buckland is building a Welcome Centre manned by a Welcome Team and assisted by the latest immersive visualisation technologies.

Key responsibilities:

• Supporting the development of the Welborne marketing strategy
• Administration of the Welcome Centre including the day to day look and feel
• Management of the Welcome Centre team
• Ownership and operation of the Welcome Centre’s immersion technology
• Tactical liaison with the housebuilder sales teams
• Liaison with the Welborne Garden Village Trust.

Education, qualifications and experience:

• Experience managing a rota-based team
• Experience selling residential property, ideally new build
• Experience in marketing, ideally residential property
• Further professional qualifications desirable

Core requirements:

• Empathetic communicator capable of telling the Welborne story and leading the Welcome Team by example
• Strong organisational skills capable of managing the team and customer interactions
• Detail focussed to ensure the Welcome Centre always looks welcoming
• Sufficient numeracy for the collection and analysis of weekly sales data from housebuilder sales teams
• Flexible thinking to adapt the Welcome Centre and its operations as the Welborne development matures.

This position will come with a salary package of £40,000 to £50,000 + a generous bonus. Our client is also offering an excellent benefits package which includes 25 days holiday, private medical insurance, pension contributions, annual discretionary bonus, death in service, paid parking, and more!

Working hours will be Monday to Friday from 10am to 5pm, along with some weekend work on a rota basis; however, you will only be expected to work a 5-day week.