Welcome & Service Assistant

Working within a bustling atmosphere as part of a passionate team, you'll play a core part in providing fantastic customer service.

Hours: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year. You work 400 hours over the duration of your contract which includes regular weekend shifts; to be discussed at interview.

As the role includes visiting the wider estate carparks occasionally, to engage with our visitors and check on carpark compliance a full valid UK driving licence will be required, as some driving in company vehicles will form part of your role.

What it's like to work here:Reporting to the Welcome Manager, you’ll work within a team comprising of six staff and up to eight different volunteers, daily.

Enchanted wooded parkland, sweeping gardens and a house with a surprise, Dudmaston is something unexpected in the Shropshire countryside. A much loved home for over 875 years. Amazing gardens, a house containing collections of modern art and sculpture and family rooms which are open to our visitors.

At our wider estate hub in Comer woods you can walk, run or ride the prepared trails through the beautiful woodlands. You can even grab a coffee from the Café in Comer, as you go.

What you'll be doing:Visitors are a vital part of what we do. As the Welcome & Service Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. In this role, you will be based at the Visitor Reception at Dudmaston Hall or our wider estate Hub in Comer Woods and on occasions, at other locations around the wider estate.

Working on our property tills, you'll sell admission tickets, process payments of activities and events, promote our Growing Support strategy (Memberships/Donations/Fundraising) and sign-up new members to National Trust. You'll promote events, offers, products and benefits, supporting across the property/portfolio when required.

Working alongside staff or volunteers, you'll give a great welcome to property visitors on one day. You'll be helping the property team with an event at Comer Woods, on another. You'll provide information, orientation and monitoring car park standards and compliance on the wider estate car parks. You may also be receiving book donations and helping the volunteers in our bookshops or helping a visitor take out a Tramper mobility vehicle, for a free hire. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion.

Who we're looking forWe'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice