Welcome & Service Assistant

Summary

As the public face of our car parks, you'll provide a warm, friendly welcome, give information about our sites, answer questions and make sure everyone has an enjoyable and memorable visit. Engaging with Trust members and the public about our work, opening up conversations about memberships and donations.

Salary: £11.64 per hour, This is our anticipated salary from 1st April but is subject to final confirmation following the Trust's annual pay review process.

Contract/duration: Fixed term till 30 September 2024

What it's like to work here

The South Devon Countryside team are responsible for approximately 35 miles of beautiful coastline stretching from Wembury to Dartmouth and are part of the larger South and East Devon portfolio which stretches all the way to Branscombe.

Our team work with many volunteers and community groups to deliver our conservation work and create opportunities for the public to engage with our work and understand the National Trust's cause. For many of our visitors, our larger car parks are the main gateway to opening up conversations about the work we do and our Welcome team are key in engaging people about our cause and growing support.

What you'll be doing

Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can and encourage conversations around membership where possible.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.

Who we're looking for

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.