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Form of work
SalaryAs the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £21,021 pro rata - Actual salary of £8,624 pa
Contract: Permanent
Hours/working pattern: 800 hours per year annualised - An annualised hours contract means that your salary will be paid in 12 equal monthly instalments but that the hours worked per month may vary. Your working patterns would mean more hours worked in summer and other busy times but less hours worked in winter. The contract would also mean working one day per weekend worked and most bank holidays. In reality this looks like:
- November to mid February 1 day per week
- Mid February to November 3 days per week, for example Wednesdays, Fridays and Saturdays. However we are flexible as to which days you'll work, so talk to us at interview the days you are able to do.
A rare opportunity to join the welcome team at the National Trust site Brimham Rocks. Perched high on the hills above Nidderdale, Brimham Rocks is a strange and enchanting place. With a history going back millennia the rocks have a fascinating history and visitors come from far and wide to appreciate the site and surrounding countryside.
Based within the car park you will be joining a well established team welcoming and helping our visitors. The role involves greeting visitors, taking car park payments, selling National Trust membership and providing help and information and being the welcoming face of the National Trust. Though you'll be mainly outdoors we have an indoor space to keep warm and dry on those wet days, and a wood burner burning through the winter. It's cosy area for our team and and our visitors.
If you believe that you fit the criteria and would like to work in the countryside for Europes' largest conservation organisation then we would love to hear from you.
Investing in you
We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.
.AZ018 Yorkshire
What you'll be doing Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service. Who we're looking for
- Customer focused with an understanding of the importance of great service
- A team player, but also can work on your own initiative
- Well organised and adaptable
- Willing to learn new skills
- Have a positive attitude.
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Click here to find out more about the benefits we offer to support you.
