Welcome & Service Assistant

Summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £10.78 per hour

Contract/duration: Permanent

Hours/working pattern:  This role is based on 1170 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Alternate full weekend working is required as part of this role. Bank holiday working is also essential. You'll be working on average 3 days per week but this may vary depending on the business need.

What it's like to work here

Reporting to Welcome Manager, you’ll be part of a team of Welcome and Service Assistants working at Knole.

Knole is a stunning property which boasts a 1,000 acre deer park, historic showrooms with a world-class collection of paintings and furniture, sprawling courtyards, gatehouse tower and conservation studio. We are passionate about caring for this wonderful property and visitors are at the heart of all we do.

We are a busy team, who like a challenge and work at a fast pace. We work collaboratively with each other and the wider property and we're hands on and work together to get the job done.

Click here for more information about this location

Investing in you

We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.   

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.  

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.  This role would suit anyone with a passion for delivering great customer service.  

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Outside working is a requirement for this role, two of our welcome points are located in the park and courtyards in addition to the Visitor Centre. 

Who we're looking for

• Customer focused with an understanding of the importance of great service

• A team player, but also can work on your own initiative

• Well organised and adaptable

• Willing to learn new skills

• Have a positive attitude  

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out more about the benefits we offer to support you.