The role of a Welcome and Service Assistant Manager with the National Trust is to uphold the highest of standards in the service we give to visitors. If you’re a natural motivator, who likes to lead by example to make sure every single person feels welcome and has their best day possible, then this could be the job for you.
You will be supporting the Welcome and Service Manager managing a team of staff and volunteers, so would need to be willing and able to work weekends and bank holidays to ensure full cover.
What it's like to work hereYou’ll be reporting to the Welcome and Service Manager, working in a team of staff and volunteers, at the Visitor Reception at Hidcote Gardens. There will be specific responsibility for managing the Volunteers at Visitor Reception.
We'd love to hear from you if you’re:
- experienced in visitor services, in the tourist or heritage sector
- naturally curious about people, with an understanding of how to achieve the highest standards of customer service
- able to work to sales targets, and confidently sell the benefits of becoming a member
- well-organised and motivated
- willing to learn new skills, with a ‘can-do’ attitude
- comfortable with IT skills (all MS Office)
- in tune with the aims and ethos of the Trust
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice
Click here to find out more about the benefits we offer to support you.