Welcome & Service Assistant

Summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £10.78 per hour

Contract/duration: Fixed term until 15th December 2024 with the possibility this role will be made made permanent. 

Hours/working pattern: 16.5 hours per week, weekend and bank holiday working, 4-5 shifts per week (averaging 16.5 hours per week depending on seasonal need). We are flexible about the hours, so talk to us at interview about the hours you are able to do. 

Interviews: 25th January

We are developing our Welcome team here at Crook Hall and have another new opportunity available: 

IRC146012 – Welcome and Service Assistant

If you would like to be considered for both roles, please do apply for both. 

What it's like to work here

Reporting to the Assistant Welcome Manager, you’ll be part of the Welcome Team working at Crook Hall Gardens, Derwent Wear and Coast portfolio.

Investing in you

We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.   

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What you'll be doing Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information.  Your role is to make sure our visitors have the best day they can.  You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.   Who we're looking for

• Customer focused with an understanding of the importance of great service

• A team player, but also can work on your own initiative

• Well organised and adaptable

• Willing to learn new skills

• Have a positive attitude.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out more about the benefits we offer to support you.