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Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Personal Assistant
In your role you will support senior leaders, helping them to fulfil their responsibilities effectively to meet our organisational commitments. You will thoughtfully manage diaries, email inboxes in line with their preferred method of organisation, prioritising strategic objectives and all incoming actions and their deadlines.
Contract: Permanent
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: Circa £38,000
Reporting to: Director of Transformation and continuous improvement
London docklands
O ur permanent hybrid policy sees us all working at least four days across a fortnight in the office.
As a Personal Assistant, you'll demonstrate resourcefulness, trustworthiness, and discretion. You'll be required to confidently handle sensitive and sometimes personal information whilst proactively monitoring any problems, issues, or tasks that may arise. These will be flagged in a timely manner to ensure that they're resolved quickly.
You'll work flexibly and proactively, using your common sense and judgement when completing your varied range of tasks.
Key responsibilities
Taking responsibility for delivering your objectives and helping your senior leader meet theirs- - working collectively, particularly with other Personal Assistants, to contribute to meeting our wider commitments Developing deep knowledge and understanding of senior leadership responsibilities and priorities
- - to identify potential impact and share or highlight relevant information at the right time in the right way
- building strong relationships with, and understanding the role and remit of senior leaders including their direct reports, to enable you to support them effectively and efficiently
- Handling inboxes as required. Using initiative and judgement to proactively forward emails / papers / messages to others across the team when the senior leader is away and prioritising ready for their return.
- 's direct reports when needed
- Providing full business support - arranging meetings/events including booking venues, making travel arrangements, sorting out agenda timings, logistical issues and sending invitations
- ' expectations if they are running late. Ensuring that they receive meeting papers in advance and setting aside reading time if necessary. filtering calls, correspondence, complaints and requests - knowing when it
- 's appropriate to look after, or investigate, it yourself, and when to ask for more input or review Proactively collecting, collating and circulating agenda items and papers meetings when required
- - knowing when to suggest cancelling or rearrange the meeting if the attendees or agenda items are low Capturing information from meetings and workshops and producing accurate minutes or presentations when required
- - outlining clear actions to the relevant people, and following up to ensure agreed actions are completed on time Inducting new senior managers in the senior leader
- 's area, when necessary, including creating schedules
- Systems administration including recording holiday and sickness for their direct reports
To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria:
Minimum Criteria
- Experience of working as a PA to senior leadership
- Excellent use of Microsoft Outlook
- Skills and familiarity with other packages such as Word, Excel and Power point
- Experience of delivering at pace - ability to work independently, organise your time, and manage a busy workload of competing tasks to deliver deadlines and priorities
- Excellent judgement and being a proactive problem solver
- Showing accuracy and exceptional attention to detail
- Communicating in a straightforward and approachable way with people at all levels
Desirable Criteria
We would also like you to have the following skills:
- The ability to work collaboratively to achieve results
- A good match on an individual level to our organisational values.
Why Financial Ombudsman Service?
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:
https://www.financial-ombudsman.org.uk/who-we-are/aims-values
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Employee Assistance Programme
- Extensive opportunities for personal and career development
- Fully equipped on-site gym open 24 / 7 (London office only)
- Extensive Well-being resources including on-site therapists (London office only)
- Beautiful and bright London office looking over the Thames and near to mainline stations Our Coventry office is 2 minutes
- ' walk from the main station
- Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
How do I apply?
- Write the details of what the individual needs to upload as part of their application.
Applications need to be submitted by 23.59 on 10th July 2024
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
We're proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We're committed to being a great place to work- attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we're diverse and inclusive, we'll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate's CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupport@financial-ombudsman.org.uk and let us know your preferred method of contact.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service - and don't forget to follow us while you're there!
- LinkedIn: Financial Ombudsman Service
- Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us
Good luck with your application!
