Welcome & Service Assistant X 2

Summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £10.78 per hour

Contract duration: Fixed term contract from early February to 3rd November 2024

Hours: These roles are based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year. We have two contracts available. One will be for 830.6 hours and the other will be 1107.4 hours over the duration of the contract.

What it's like to work here

Reporting to the Site Manager, you’ll be part of a small team working at Benthall Hall. You will work closely with a small team of volunteers who will assist on the reception and car park. 

We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.   

What you'll be doing

Working from Visitor Reception based in the car park, you are the first and last person visitors will see at Benthall. You will be greeting all visitors, welcoming them to the site, checking National Trust membership cards, taking admission with cash and card payments, explaining what is on offer at Benthall, orientate and point out our walks and answer queries. As a representative of the National Trust you will promote membership. 

With high presentation standards and an eye for detail, you will be keeping the visitor facilities clean and presentable such as the toilets and visitor reception building. You will help with our fundraising efforts through the sale of donated goods at visitor reception and directing visitors to the second-hand bookshop. There will also be an opportunity to assist with an expanding programme of events at the property, such as Easter and outdoor theatre. 

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service.  

Who we're looking for We'd love to hear from you, if you are:

• Customer focused with an understanding of the importance of great service

• A team player, but also can work on your own initiative

• Well organised and adaptable

• Willing to learn new skills

• Have a positive attitude  

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out more about the benefits we offer to support you.