Welfare Benefits Advisor

Overview of the role:
To support the delivery of a telephone advice service and community based face to face advice sessions for disabled people, their families and carers within Barnsley.

Main duties & responsibilities:

• To provide telephone advice (general help with casework)
• To provide follow-up work to a level agreed with line-manager
• To signpost and/or make effective referrals to other support as available
• To deliver advice sessions (general help with casework - Welfare Benefits) in community venues 
• To ensure that client records are accurate, maintained effectively and that confidentiality is maintained at all times
• To liaise with representatives of relevant area councils
• Develop, maintain and promote appropriate resources to support individuals to self-advocate
• Support the work of the Contract Manager in order to ensure robust outcomes monitoring for the service
• Assist the Contract Manager in raising awareness about the service
• Liaise with internal staff in order to add value to the service provision and contribute to team meetings
• Identify own training and development needs
• Maintain good working relationships with external services

To find out more about the role and apply, please download our application pack - see attachments.