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SalaryWe are looking to recruit for two Customer Service Advisors to join our team in Brackmills, Northampton. As a Customer Service Advisor, you will provide excellent Customer Service to our customers and to be responsible for a range of administration functions for all customers on site. Some of our customers include – Sephora, Brewers and Just Eat.
These positions will Be Any 5 from 7 with primarily being Monday –Friday between the Hours of 7am – 7pm
How will you contribute?
- Working with the Stock and Admin teams and Account Managers to achieve the business set KPIs.
- Handling customer requirements and complaints
- Order processing for all site customers
- Other general administrative duties that the management may reasonably request.
- Using the resource planning systems effectively to produce up-to-date and accurate Management Information (MI) on Customer performance.
- Monitoring and controlling customer requirements
- Providing regular and timely updates to the customer and leadership teams to ensure customer SLAs to be met.
- Attend Customer Reviews
- Support New business in terms setting up SLAs and Fresh desk support.
- Proactive customer support
- Helping to build good customer relations.
- Handling complaints and queries (from customers and staff)
- Setting up and actioning stock transfer requests to optimise stock availability and resolving stock issues.
- Report potential risks and aid loss prevention (theft or damage).
What will you bring?
- The successful candidate is likely to have experience in the logistics sector
- Proven experience within a Customer Service focused role
- A good understanding of MS excel is essential with other MS office programs
- Strong attention to detail and an ability to problem solve
- Experience working to and meeting targets
- Strong team working skills
- Good analytical and numerical skills.
- Excellent communication skills, both written and verbally. Ability to understand the customer needs and requirements. You’ll be highly self-motivated, enthusiastic, flexible, a quick learner and will have excellent interpersonal skills.
What do we offer?
Our Culture & Benefits
In addition to a generous salary , we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more.
Our people are at the core of our business and what makes Wincanton great. That’s why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.
Be a part of our values; Excellence, Integrity, Passion, Proactivity, Togetherness & Trust.
Our Commitment
We are committed to providing equality of opportunity for all employees. We want to create an environment where all colleagues feel safe, supported and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us and our successes. Attracting diverse teams, we believe in creating an inclusive, respectful organisational culture for our colleagues and future talent.
Find out more: Wincanton champions a diverse workforce
