Address
Form of work
SalaryNorthampton, NN4 7BW
Monday – Friday but flexibility is required to work 1 in 5 weekends from home.
Key Responsibilities:
- Managing outgoing and incoming customer calls and managing email enquiry systems.
- To keep track of delivery records from the drivers.
- Upselling to customers to ensure continued revenue stream.
- Handling customer enquiries around availability of services and pricing.
- Explaining service and pricing.
- Negotiate prices with customers to ensure best margins achieved.
- Following up on all enquiries via calls and emails.
- Liaise with other branches and 3rd party suppliers and ensure best prices.
- Develop lasting customer relationships.
- Accurately and efficiently entering all customer information and order details into the system.
- Provide a high level of customer care through regular contact, obtaining feedback and monitoring account performance.
- Resolving customer issues and queries as necessary.
Key Skills:
- Experience working in a Customer Service led & administrative role.
- Knowledge of sales processes and Customer Service skills.
- Excellent communication with a strong focus on excellent Customer Service and relationship building skills.
- Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
- Experience of Microsoft Office, Word and Excel and knowledge of CRM systems too.
This is a fantastic opportunity to join a very large but continually growing business in a key role as part of their growth, bringing additional opportunities for the right person to develop a career.
