Windows Order Processor/Administrator

ROLE:Windows/Order Processor / Administrator
HOURS: 40 Hours Per Week; Monday - Friday, 08:30- 17:00
CONTRACT:Permanent, Full time Contract
SALARY: £25,000 - £30,000 dependent upon experience, plus excellent company benefits
BASE: Office Based, Sutton-in-Ashfield

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious, and looking for great team players to grow with us.

We have a fantastic opportunity for a Windows Order Processor / Administrator to join one of our new project teams. The role involved the processing and estimating of orders, and providing high quality Customer Service and Support to our customers. The position will be based from our Penny Emma Way site, in Sutton in Ashfield, just off the A38, within easy reach of Sutton in Ashfield, Kirkby in Ashfield, Mansfield, Alfreton, and the wider area via the M1 or A38.

WHAT OUR ORDER PROCESSORS/ADMINISTRATORS DO:

• Process orders
• Providing high quality customer service
• Preparing quotes and processing orders
• Accurately interpreting customer requests
• Communicate with customers via telephone and email
• Effectively and accurately record data, feedback, and customer needs
Resolve customer issues and complaints

WHAT WE NEED FROM OUR ORDER PROCESSORS/ADMINISTRATORS:

• Previous experience in an estimating / processing role could be an advantage
• Previous experience of working in a Customer Service role in a fast-paced environment
• Ability to problem solve technical issues
• IT literate
• Experience of SAP, First Degree and BM touch experience could be an advantage, but not essential as training will be given
• Strong communication skills both verbally and written
• High degree of attention to detail and accuracy
• Flexible approach
• Strong organisational skills
Ability to multi-task and plan

WHAT WE OFFER:

• You will be rewarded with a very competitive basic salary of £25,000-£30,000 dependent on experience
• Minimum 25 days paid leave each year, plus statutory holidays
• *NEW for 2023* Free Healthcare plan for all employees
• *NEW for 2023* Enhanced Maternity and Paternity benefit
• Free Life Assurance Plan of 3x your Annual Salary
• Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
• Company Pension Plan
• Employee discount on Eurocell products
• Discounts across many well-known online and high street retailers
• A blend of training, including e-learning and on the job training to help your career development
• Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
• Colleague Referral Programme; we pay you for successfully referring people to join our team
• Excellent opportunities to grow with us, and progress your career