Sales Order Processor

?Sales Order Processor Needed - Smethwick ?

Join a dynamic and innovative organisation that values teamwork, individuality, and client satisfaction! Our client is seeking a motivated and resourceful Sales Order Processor to support their sales team in securing future business and driving growth.

Salary: £26000 per annum

Working Hours: 40 hours per week Monday - Friday 8:00-16:30 or 8:00-17:00

Fantastic company benefits include:

• 26 days holiday plus bank holidays ?
• Free parking
• Hybrid working options (once successfully passing probation)
• Massive 11% Enhanced Pension Scheme

About Our Client:

With over 250 years of experience, our client operates globally, and they are dedicated to providing exceptional products and services in the UK, Ireland and beyond, setting the standard for accuracy and reliability in the industry.

About The Job:

As the Sales Order Processor, you will play a crucial role in ensuring the efficient processing of all orders, maintaining strong communication with various internal teams, and delivering outstanding customer service. Your expertise will contribute to the smooth operations of the business and drive exceptional results.

What You Will Do:

• Take full responsibility for the accurate and timely processing of all Sales Orders.
• Regularly review departmental progress, identifying opportunities for process improvement and streamlining.
• Liaise with internal teams to ensure billing accuracy.
• Provide administrative support for equipment and service contracts, including order processing, purchasing, and invoicing.
• Deliver exceptional customer service, building strong relationships with key customers.
• Assist in handling website sales inquiries and communicate product availability and delivery information.
• Monitor and maintain order status, updating stakeholders as necessary.
• Collaborate with finance to confirm payment terms and mitigate risk to the business.
• Ensure technical and commercial details are accurate before processing orders.
• Issue invoices and maintain order files with all relevant documents and correspondence.
• Manage returns, warranties, and replacements, ensuring customer satisfaction.
• Proactively pursue outstanding debt, resolving account problems when necessary.
• Assist with general administrative duties and provide support to colleagues as needed.

What We Are Looking For:

• Experience in Sales Order processing
• Experience international shipping, and export would be beneficial
• Ability to thrive under pressure and meet deadlines
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software
• Strong organisational and multitasking skills

Why work for this company?

• Having worked with them for a long time, we have seen our candidates grow and progress within the business- this could be you!
• You will become part of a new team, helping to support and grow the Sales Order Processing processes
• You will liaise with different teams and external contacts, enhancing your communication skills
• Your training will come from the very best talent
• The office is great - recently refurbished and offers free onsite parking

If you are a detail-oriented individual with a passion for providing exceptional customer service and ensuring smooth order processing, then we would love to hear from you. Apply now or email and embark on an exciting career journey with our client. Office Angels is here to support your job search from that initial call through to interview advice, starting a new role and beyond.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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