AddressAbout The Role
We are actively building diverse teams and welcome applications from everyone.
Role: Windows Support Engineer
Location: Stevenage, onsite initially and then hybrid flexibility
Contract Type: Permanent, full time
Salary Package: Competitive base salary, company car/car allowance, plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
To provide general IT support that covers the client estate only including but not limited to: Operating Systems, software networking, Active Directory, LDAP, client IT Asset Management and software support
The successful candidate will exhibit verifiable experience in a customer facing role, coupled with a demonstrable knowledge across multiple technical domains. They will have at least five years’ experience working in complex IT support environments, where customer satisfaction is key.
Due to the nature of the role the candidate will need to hold and maintain SC clearance at a minimum
Key Responsibilities:
- Ongoing refinement of builds for OS (WIMs), hardware updates and quarterly patching
- Legacy and current Windows Operating System (Windows XP, Vista, Windows 7,10) support
- Regular Driver, O/S and application patching and ad-hoc vulnerability patching
- General hardware and application support/upgrades
- Creation and support of a standard Windows desktop build
- Basic Network support for firewalls and switches
- Work with the customer to improve Knowledge Management and drive the “shift-left” approach
- Maintain relationships with vendors and suppliers, ensuring all relationships are conducted in a professional manner;
- Log, monitor and maintain records of work in accordance with agreed processes
- Support and maintain the IT software and hardware asset register across supported environments
- Ability to manage & create documents which are professional & articulate
- Customer facing experience and commitment to exceed customers’ expectations.
- ITIL awareness
- Experience working in complex/secure IT support environments focussed principally but not exclusively on Desktop support
- Excellent technical knowledge across multiple domains, including: Active Directory, Virtual Machine, Software networking, ITSM tools
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
