Work Scheduler

TSR are currently working with a leading Nationwide Contractor that specialise in the renewable, heating, and insulation sectors and are looking for a Tenant Liaison Officer for a new contract they have recently been awarded in the Northumberland area.Responsibilities for the role are:• Be responsible for Works Scheduling / Planning, monitoring workforce and sub-contractors to ensure that they comply with relevant specifications whilst delivering on or before works order target dates.• All administrative work, dealing with invoicing issues and certifications when required• Liaison with the client and tenants, dealing with complaints• To ensure all works orders received are scheduled immediately upon receipt and thereafter completed within target timescales leading to delivery of contractual key performance indicators.• To ensure that all jobs are appointed at first contact and thereafter monitor systems to ensure appointments made are kept by the workforce and report appointment failings immediately to the supervisor.• Liaising with supervisors and tenants• Planning workloads for Operative• Booking repairs with via phone/emailsThey are ideally looking for a candidate with similar experience but would consider someone who has worked in a customer service environment in a construction/social housing company.If your interested please send your up to date CV and I will call you to discuss the role in more detail