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SalaryAbout the Role
Bennetts End Surgery has an opportunity for a Workflow Administrator to join our busy practice support team, on a full or part-time basis, depending on the successful applicant, to provide our patients with optimal primary care.
The main responsibilities include:
- Manage incoming documents within an appropriate timeframe.
- Scan and save documents including e-mails into the workflow system.
- Code incoming documents within patient records & action to the clinical team.
- Participate in audit and contribute to quality improvements.
- Demonstrate excellent communication skills across a wide range of media (face-to-face, telephone, in writing, electronically) and ensure that patients and visitors are always appropriately signposted to the relevant personnel and/or service.
- Demonstrate empathy, patience and a holistic approach to patient care whilst always behaving with professionalism, efficiency and resilience when faced with challenging situations.
- Work in accordance with the practice’s procedures & protocols, keeping accurate records of all patient interaction and demonstrating a clear commitment to attention to detail & quality.
- Understand the common needs and safeguarding issues of vulnerable patient groups and respond appropriately.
- Understand and work in accordance with the legal, statutory, ethical, and regulatory responsibilities of the practice and the NHS.
Please see full job description attached.
About the Candidate
If you are a well organised person, who thrives in a busy working environment where no two days are the same, we'd love to hear from you. We would particularly welcome applications from individuals who are:
- Experienced medical administrators, with excellent IT and typing skills.
- Adaptable and friendly, with strong administration, time management and organisational skills.
- Excellent communicators able to work in a confidential and discreet manner.
- Able to "think on their feet" in a busy working environment.
- Able to multi-task, work hard and maintain a high level of attention to detail, when under pressure.
- Able to work as part of a multi-disciplinary team, as well as comfortable working independently.
Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.
About Us
Bennetts End Surgery is a large GP practice in Hemel Hempstead, looking after 17,000 patients. We are a forward thinking training practice situated in a purpose built surgery with 25 consulting rooms where we offer a full range of clinical services to the patients we serve, the building also houses a 100 hour pharmacy and MASTA (travel) clinic.
Benefits we offer:
- Competitive salary based on experience.
- Supportive and friendly environment.
- Peer support.
- CPD support with training and development.
- 20 days holiday (pro rata for part-time) + bank holidays.
- NHS pension.
- Study leave.
- Free on-site parking.
- Statutory maternity and sick pay.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
