Workplace Technology Manager

Holland and Barrett is a dynamic and innovative Health and Wellbeing partner with the ambition of being the no 1 leading global health and wellbeing partner. We are therefore a company committed to embracing cutting-edge technology and fostering a modern workplace environment not only in our corporate offices around Europe but also across our retail stores. We are therefore seeking a hands-on Workplace Technology Manager to not only manage a team of dedicated Workplace Technology engineers but also act as the technical escalation point for any issues faced by the team.

Responsibilities:

• Strategic Planning: Develop and implement a comprehensive modern workplace strategy aligned with the ambition of the business. Lead the modernisation of end-user computing both in our corporate offices and retail stores.

Technology Implementation

• Take charge of the deployment and management of end-user computing devices, ensuring seamless integration of modern technologies.
• Collaborate with IT and retail teams to transform the end-user estate

Technical abilities

• Provide hands-on support to the Workplace Technology engineers, ensuring they have the necessary tools and resources for enhanced productivity. Proactively address and troubleshoot issues related to end-user computing devices.
• In-depth knowledge of systems such as: Active Directory, Group Policy, Microsoft Intune, Microsoft Endpoint Management, Windows Defender, VMware Workspace One, Powershell
• Knowledge of tracking and documenting projects/initiatives via the Atlassian Suite

Training and Development

• Develop training programs to educate engineers to ensure upward progression.
• Conduct workshops and training sessions to promote a shift left culture.

Security and Compliance

• Implement and enforce security protocols for end-user computing devices to safeguard sensitive information.
• Collaborate with cybersecurity teams to ensure compliance with industry regulations

Collaboration and Communication:

• Foster a culture of collaboration by promoting effective communication and teamwork through modern tools.
• Facilitate the adoption of collaboration platforms to enhance communication and project management in corporate offices and retail stores.

• Bachelor's degree in IT, Cyber Security or a related field (or equivalent experience).

• Proven experience in project coordination, preferably in the retail industry or related field.
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Excellent communication and interpersonal skills, capable of working effectively with cross-functional teams and external vendors
• Proven experience in vendor management
• Attention to detail with an emphasis on both accuracy and quality
• Problem-solving skills and the ability to adapt quickly to evolving circumstances.
• Proficiency in project management tools and software. (Jira/Confluence)
• Ability to work proactively and independently to take ownership of tasks, while also being a collaborative team player.
• Flexibility to travel and work extended hours where necessary during critical phases of projects.
• Your meticulous planning and execution will play a vital role in ensuring that our brand continues to thrive through each successful store launch.

We're also interested in additional experience and skills that might bring fresh ideas and perspectives to the team, such as:

• Transferable skills from other Service based, Technical Project or Technical disciplines
• Experience with Retail Systems, POS and peripherals
• Project Management or Automation skills

• Pension company contribution = 3%
• Incentive scheme up to 10% of annual salary, based on company performance.
• Your wellbeing is paramount so you can get away and take 33 Days Holiday per year.
• Learning and Development opportunity with Holland & Barrett is a great base for career development long term.
• Private Medical Care (Self after 1 year)
• Career progression.
• Refer and Earn Scheme - as we're growing you can earn money by referring people to join us from your network.
• Epic Extras gives you access to exclusive benefits, free advice and savings from a range of retailers and providers.
• Stay healthy with Discounted Products - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy.
• We all need a little help sometimes, so weoffer Free 24/7 Confidential Advice & Colleague Welfare.
• Mental Health First Aiders - we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing.
• Stay active in the Onsite Gym at our Nuneaton Hub!
• We have colleague Reward and Recognition Schemes, so your hard work and loyalty won't go unnoticed.
• And many more!

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.