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SalaryMust have Customer Service experience, call centre experience preferred.
Our Maintenance Team is looking for a versatile Customer ServiceWorks planner to support and work as part of an operational team to ensure that the service is efficient and effective and to ensure good customer care, and front line service delivery.
Works planner / Scheduler will provide administration and Customer Service work as part of a busy team in our Maintenance Office. You will be responsible for dealing with repair enquiries and processing work requests in a challenging environment from Reading Borough Council tenants and our internal customers.
You will update and maintain database records, produce documents and standard letters, process work tickets for the in-house Housing Repairs and Maintenance Service and generally provide technical administration support for all areas of the team.
The position is full-time office based Mon-Fri on shifts of 08:00am till 16:00pm and 09:00 till 17:00
