Customer Service Coordinator

JOB TITLE:Customer Service Coordinator

LOCATION: Bracknell - Hybrid working

PACKAGE: £17 per hour

WAY OF WORKING: Hybrid working Based

THE BUSINESS:

My client are a global well known manufacturing business with an outstanding reputation.

THE OPPORTUNITY:

As a Coordinator, working in a small but efficient team, you will provide the finest service to my clients customers.

They are looking for a strong team player who thrives on providing exceptional Customer Service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard.

Key accountabilities:

• Working within the departments Service Level Agreements, answering phone calls from our customers and dealers.
• Building and maintaining strong Dealer relationships through clear communication making each contact with the team an enjoyable experience.
• Providing an excellent level of service to our customers.
• Making changes to customers’ finance agreements.
• Allocating manual payments to customers’ agreements accurately.
• Checking finance documentation efficiently.
• Responding to correspondence from customers.

Key Skills required:

• Previous experience working in a Customer Service environment.
• Great communicator with the ability to build relationships with customers and colleagues, being compassionate and considerate.
• Organisational skills, with the ability to prioritise, multitask and meet deadlines, which can come with an element of working under pressure.
• Quality conscious with an eye for detail.
• This role is subject to satisfactory references to include a DBS Check and Financial Check.

If you are interested in the role please apply to this advert or contact James McAbendroth @ C4S Search

C4S Search connect future Deep tech talent with leading entrepreneurial businesses and are always keen to hear from people with similar ambitions.