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Salary Roles & Responsibilities:
Contact Centre Coordinator
Based onsite at LEGOLAND Windsor Resort our Contact Centre team support our guests with both pre- and post-visit queries or feedback, ensuring that all channels of communication are utilised efficiently, effectively, and respectfully.
As the Contact Centre Team Leader, you will play a key part in ensuring our guests are receiving the best possible standards of customer care via telephone, live chat, social media, and email. You will lead by example, driving your team to deliver exceptional interactions throughout each stage of our guests visit. You will empower your team to become experts on all things LEGOLAND, giving your own hints and tips to help our guests get the most out of their time spent with us.
You’ll be supporting the Contact Centre Team with daily incoming customer contact via all channels of guest communication, working towards key customer experience performance targets, you will ensure the team are delivering outstanding levels of customer care and of course helping to create memorable experiences for our guests throughout their visit with us.
Qualification & Experience:
Benefits:
About the LEGOLAND® Windsor Resort
About Merlin
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.
Pay Range: GBP £12.94/Hr.
Contact Centre Coordinator
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible, any 5 days out of 7, hours can be between 8am – 7pm (on a rotational basis) as per our operational calendar
Contract Type: Permanent, Hourly Paid
Contract Type: Permanent, Hourly Paid
Based onsite at LEGOLAND Windsor Resort our Contact Centre team support our guests with both pre- and post-visit queries or feedback, ensuring that all channels of communication are utilised efficiently, effectively, and respectfully.
As the Contact Centre Team Leader, you will play a key part in ensuring our guests are receiving the best possible standards of customer care via telephone, live chat, social media, and email. You will lead by example, driving your team to deliver exceptional interactions throughout each stage of our guests visit. You will empower your team to become experts on all things LEGOLAND, giving your own hints and tips to help our guests get the most out of their time spent with us.
You’ll be supporting the Contact Centre Team with daily incoming customer contact via all channels of guest communication, working towards key customer experience performance targets, you will ensure the team are delivering outstanding levels of customer care and of course helping to create memorable experiences for our guests throughout their visit with us.
Qualification & Experience:
- Proven experience dealing with complex customer enquiries or feedback, with the ability to professionally resolve escalated complaints in line with business compensation standards
- You must be a confident communicator in both written and verbal communication
- Ideally you will have previously managed a team within a customer service or customer support function
- Naturally you will be a highly organised person, with the ability to prioritise, and have a passion exceptional customer service delivery
Benefits:
- Pay of £12.94 per hour
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Fortnightly pay
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Ongoing training & development
About the LEGOLAND® Windsor Resort
We are looking for a Contact Centre Coordinator to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.
