Address
Form of work- New role as part of a key transformation agenda for our client
- Strategic role to support Contact Centres and Retail client group
About Our Client
Our client is a major tech company going through a period of exciting and positive transformation.
Job Description
**This role is part of a significant transformation agenda which is being delivered within our client**.
As a Strategic People Partner - Contact Centres and Retail for this company in Reading, you will work in partnership with the Senior Leadership Team to drive strategic objectives and enhance business performance across divisions. This role will be responsible for proactively seeking opportunities to continually transform ways of working & adopt agile practices.
You will be an active member of the business leadership team, contributing to and influencing the development of the business agenda, strategy and OKR's, ensuring the People Plan is aligned to the wider 3YP. You will provide thought leadership (best practice) on all people aspects including transformation, organisational effectiveness and performance and talent management as well as challenge the business to consider diversity of thought, adopt best practice, explore alternative People solutions and role model values and behaviours.
Strategic Delivery
- Develop and execute comprehensive People Plans to enable the achievement of strategic goals.
- Strategic thinker: demonstrate ability to connect information, processes and events to provide unique insights into how the P&T solutions can be strategically utilized by the Business area.
- Strategic HR Planning: Translate business strategies, objectives and challenges into the appropriate HR actions and initiatives to deliver the 3YP.
Transformation & Integration
- Thorough understanding of macro and micro landscape, industry trends and thought leadership to lead transformational activities aligned to the 3YP, including due diligence and financial accountability (£millions).
Organisational Effectiveness
- Collaborate with key stakeholders to enhance organizational effectiveness by identifying and implementing strategies to improve performance, productivity, and employee engagement.
Customer Focus
- Develop a deep understanding of the Business area, what they do, commercial levers and their strategic priorities.
- Apply the lens of the Customer to heighten and improve the Employee Experience, and influence P&T CoE products and decisions based on your customer insight.
Digital First Capability
- Drive the development and implementation of a digital-first People approach, leveraging technology to enhance people processes and employee experience.
Performance & Talent Management
- Evangelise and implement performance management frameworks, talent development programs, and succession plans to support the achievement of business OKRs.
- Identify and nurture key talent, ensuring a diverse and inclusive workplace, and enabling career progression for employees. 'Hold the mirror up' to leaders during talent conversations to encourage debate and commitment.
Stakeholder Management
- Build effective relationships with SLT members, and act as a trusted advisor, providing coaching, insights and recommendations on people-related matters.
This role offers hybrid working - 2-3 days per week in the office in Reading. It will also require travel to Manchester and London.
The Successful Applicant
To apply for this role of Strategic People Partner - Contact Centres and Retail, your profile will closely match the following:
- Practiced in partnering with and influencing SLT to translate divisional strategies into HR actions and initiatives to enhance performance.
- Demonstrated expertise in the provision of HR counsel to Senior Leaders on all people aspects including transformation, organisational effectiveness and performance and talent management.
- Skilled in the implementation of Employee experience initiatives.
- Experience leveraging data, analytics, and insights to influence and develop the business agenda and transform ways of working.
- Will be able to evidence key Business Partner experience working for a large/matrixed company.
- It would be advantageous if you had HR/People experience supporting a key client group within Retail/Operations/something within a volume-related arena. .
- Solution Focused: Relentlessly seeks continuous improvement, takes calculated risks in trying new approaches, fails fast, and works collaboratively to enable rapid decision-making on People related topics. With a 'can-do' attitude you will have a strong-solutions focus and be comfortable working in an environment which demands strong deliverables.
- Trusted Advisor: Act as credible HR consultant to provide counsel and advice on confidential topics in service of delivering of business goals.
- Customer Focus: Be Customer obsessed in improving the Employee Experience. Strong internal and external customer focus.
- Data Focussed: Leverages data, analytics, and insights to ensure data driven decisions and the delivery of relevant and exceptional Customer solutions.
What's on Offer
This Strategic People Partner - Contact Centres and Retail role offers a comprehensive benefits package, including:
- Bonus scheme - up to 15%.
- Matched pension contributions between 4%-10%.
- BUPA Healthcare.
- 25 days holiday, plus your birthday off, plus Bank Holidays.
- Protection including life assurance and income protection.
