Works Planner

Job Title: Works Planner: Property Services

Salary £27,724

Overall Purpose of Job

• To co-ordinate, manage and allocate the work/appointments for responsive and empty home repairs.
• To co-ordinate, manage and allocate the work/appointments for contractors carrying out responsive, planned repairs.
• To schedule appointments for stock condition surveys
• To schedule work onto systems.
• Responsibility for ensuring that operatives are busy and those appointments are kept.

Main Responsibilities

• Schedule and allocate work for operatives, contractors and partners.
• To ensure that operatives communicate in a timely and accurate manner about the progress of work.
• To re-schedule jobs in the event of an unplanned absence of an operative, and to contact the tenant directly to agree any changes.
• To communicate any changes/updates directly with the affected tenants and, in a non-mobile environment, with the operatives.
• To communicate with Area Maintenance/Empty Homes Coordinators about matters of work quality, timeliness and potential HR issues concerning operatives.
• To communicate with the call centre about changes/issues.
• Schedule appointments for void and stock condition surveys including tenant notification.
• To be the contact/authorisation point for holidays/sickness and onward communication to Area Maintenance/Empty Homes Coordinators.
• To report on performance against targets on an individual and team basis.
• To report on performance against targets for contractors and partners.
• The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures. Creativity & Innovation
• Development of database, spreadsheets and other electronic methods of compiling data.
• Use of initiative to interpret statistical information and returns.
• Creation of processes and procedures to enable an efficient and improved service
• Develop and introduce new methods of working to improve service delivery to customers
• To work in partnership with contractors and customers to ensure the service is Responsive in following the ethos of bet value.

Knowledge, Skill & Experience Required

• IT literate with good knowledge of spreadsheets, databases etc
• Ability to deal with members of the pubic sensitively, confidentially and in a polite and respectful manner
• Excellent communication skills, both oral and written
• Team working
• Experience of working within a busy office and dealing with works of a technical nature
• Supervisory skills
• Ability to prioritise work to meet deadlines
• Flexible and use of initiative
• The ability to work under pressure and to tight deadlines.
• The ability to work as part of a team.

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