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Location: Lookers, Braintree Ford/ ORA
Contract: Permanent, full-time
Working Hours: 42.5; Monday to Friday: 08:00- 17:30 and Saturday: 08:00 to 13:00: on a 1 in 4 rota basis
Salary: £40,000 OTE (including £34,000 basic plus, commission)
An exciting opportunity has become available here at Braintree Ford/ORA as we look to fill our Workshop Controller post.
We're on the hunt for either a Workshop Controlleror an experienced Service Advisor to come and join our dynamic team.
It is the perfect opportunity for an individual within the Automotive industry to advance their career with a world-renowned brand like Ford. As a Workshop Controller, you will supervise and motivate our team of 10 Technicians & Apprentices and pro-actively review and prioritise their daily workload.
As a Workshop Controller you will play a crucial part in our business and the Aftersales Department, which also consists of a team of 3 Service Advisors plus an Apprentice and a Parts team made up of 3 individuals. You will be reporting into our Aftersales Manager Darren Holden, who is a pleasure to work with and will provide you with ongoing support to ensure that you have the tools needed to perform to the very best of your ability! Furthermore, you will also be put through brand specific training which will enable you to progress within the Ford brand and also the Automotive industry.
Responsibilities
- Ensuring that all working practices comply with company, DVSA, health and safety and OEM policy
- Making sure all service work is carried out correctly, competently, on time and with customer satisfaction in mind
- Maintain relationships with the vehicle manufacturer and provide support to Technicians during repairs to ensure that high standards are achieved and maintained within the workshop
- Liaising with colleagues and other departments to ensure a top-quality service for customers
- Scheduling work to meet customer needs, considering workshop targets, the complexity of each job and the availability of parts
- Assisting with technical challenges by going above and beyond to support the team and also writing technical reports
It is essential that you have sufficient experience working within a Dealership environment. This could be the perfect role for a Service Advisor looking to move into a more senior role within the Dealership, or for a current Workshop Controller looking to make that move to join one of the Top 3 Automotive Retailers in the UK.
We are looking for someone who is friendly, confident, and enthusiastic... could you match what we're looking for? The ability to roll your sleeves up and work as part of the team is also essential! Due to the nature of this role a full valid UK driving license is a must.
If the above sounds of interest, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email (url removed) who will be more than happy to help.
About us:
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
- For some roles a company car and additional earning potential through commission or bonus.
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
