Address
Form of work
SalaryDelia’s Canary Catering at Norwich City Football Club is excited to present a new opportunity within Yellows Bar and Grill for an enthusiastic Front of House Supervisor. We are searching for a strong supervisor with the desire and passion to deliver exceptional customer service.
The successful candidate will have the ability to step up as needed in a fast-paced restaurant, motivating a small team to deliver the Delia brand standard. A role model in welcoming customers and in the delivery of a professional level of food and drink service. Always ensuring customers receive the experience they envisaged.
Key tasks/responsibilities include, but are not limited to:
- Supervise and mentor salaried and casual Front of House staff, ensuring all staff have a thorough knowledge of the menu and bar offering.
- To be immaculately presented at all times. Pride in your appearance and that of the Catering Team as ambassadors for Delia’s Canary Catering.
- Being observant and attentive to customer’s needs. Building rapport with customers by utilising excellent customer service, communication and interpersonal skills.
- Accurate taking of orders and clear communication with Chefs and the Back of House Team regarding customer orders and dietary requirements.
- Multi skill in all areas of the restaurant including bar, drinks service, waiting and cashier.
- Front desk duties; including answering calls, accurate till reconciliation and bookings.
- Open and close the restaurant, resetting the restaurant to meet the Delia brand standard.
- To be fully competent with fire alarm procedures/stadium evacuations and the process of alarming or de-alarming the stadium.
- A thorough knowledge of any allergens contained in the menu, compliant with Food hygiene regulations, Health and Safety regulations and Licensing laws.
- To act in a manner that supports the Club’s Values of Growth, Integrity, Belonging, Resilience, Pride and Commitment
As well as a competitive salary and discretionary annual bonus scheme, Club Benefits also include; 20% discount in retail stores, 20% discount in Yellows and Delia’s, early access to matchday tickets and non-match events for both yourself and family, Employee Assistance Programme, impressive annual leave entitlement, Cycle to Work Scheme, Group Life Insurance, Long Service Awards, Pension Plan, free on-site parking at all sites and close transport links at Carrow Road.
If you feel you have the ability to wow our customers and supporters, supervising a team to increase footfall and repeat custom, making every customers visit to the restaurant an amazing one, please apply.
Don’t miss out on this fantastic opportunity to join the Canaries, click ‘Apply’ now on to become our Yellows Front of House Supervisor.
Applications will be considered on receipt; therefore, early applications are encouraged. We reserve the right to bring the closing date forward.
Closing date: Friday 09 February 2024
Norwich City Football Club are committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.
Norwich City Football Club is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in the workplace. Please be aware that a criminal disclosure and identity check will be carried out for this post. Engagement will be subject to a satisfactory DBS disclosure.
