1St / 2Nd Line It Technician

Job Title: IT Technician
Location: Liverpool City Centre
Salary: £25,000

We are currently looking for an experienced 1st / 2nd Line IT Technician to join an established company based in Liverpool City Centre.

The successful candidate will provide technical support to customers and will be the first point of contact for queries and issues. You will be responsible for resolving IT issues and providing technical advice to users on site.

Key Responsibilities:

• Resolve technical issues and provide 1st / 2nd Line technical support to users
• Analyse, diagnose and troubleshoot hardware and software issues
• Identify and escalate issues to the appropriate technical support teams
• Monitor the service desk for incoming issues
• Provide remote and face-to-face support when required
• Install applications, operating systems and hardware

Technical Skills Required

• Excellent knowledge of Microsoft Windows 10 and 11
• Experience of Active Directory, Microsoft Office
• Knowledge of MDM platforms (e.g. Intune or others)
• Knowledge of cloud technologies (Office 365, Azure)
• Excellent communication and customer service skills

If you are interested in this role and have the relevant experience, please apply for immediate consideration and interview and we will provide further details about the role.

Keywords: IT Helpdesk Analyst, 1st/2nd Line Support, IT Support Engineer, IT Technician

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.