Graduate It Technician

IT Technician

Salary: Dependent on experience

Graduates Considered office based

Hours: 9AM - 5PM

Job Description:

We have a very exciting role for an innovative, ambitious and forward thinker to join our growing insurance business! The successful candidate will work closely with the management team to innovate the insurance industry by constantly improving systems and the efficiency of the business.

We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also "train" users of the insurance systems to make appropriate and safe usage of the IT infrastructure.

A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

The goal is to work closely with the management team to build and maintain all computer systems and networks to optimize the role of technology on business sustainability.

Responsibilities:

• Innovate areas of the business we can improve within the IT space
• Project manage major projects across all areas of the business - Insurance Systems build and maintenance, Building Chatbots for different departments, WhatsApp Quoting etc
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders

Requirements and Skills:

• Proven experience as IT Technician or similar role
• Excellent diagnostic and problem solving skills
• Experience using OpenGI desirable
• Excellent communication ability
• Outstanding organisational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles

Innovative, ambitious and entrepreneurial personality