1St /2Nd Line Support Engineer

Are you passionate about providing exceptional technical support and resolving complex IT issues?

We are seeking a talented individual to join our client’s dynamic team as a First Line Support

Key Responsibilities:

• Provide first/second line technical support to clients via phone, email, or in person.
• Diagnose and troubleshoot complex hardware and software issues.
• Escalate unresolved issues to the appropriate teams and follow up until resolution.
• Support users with Office 365 applications and services.
• Document support processes and maintain accurate records of incidents and resolutions.
• Collaborate with other support teams to ensure timely resolution of issues.
• Proactively identify recurring problems and suggest long-term solutions.

Requirements:

• Proficiency in diagnosing and troubleshooting hardware and software issues.
• Strong knowledge of operating systems, networking protocols, and IT infrastructure.
• Experience with Windows.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• Customer-focused attitude with a passion for delivering exceptional service.

If you are a motivated individual with a passion for problem-solving and a dedication to customer satisfaction, we want to hear from you!