1St / 2Nd Line Support Engineer

Our client are seeking a passionate, proactive, enthusiastic, customer focused 1st/2nd Line IT Support Engineer to join their expanding team. The role will be a mixture of home, office and field based at client sites in Oxfordshire and throughout the midlands. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-focused service to clients, working on BAU support calls and project work.

The ideal candidate will already have experience of working in a Managed Service Provider, be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service.

Responsibilities:

• Deliver an exceptional standard of customer service

• Delivering on-site, remote and telephone support

• Proactively manage customers, identifying opportunities for improvement to processes, procedures, and infrastructure

• Project management and implementation

• Liaise with 3rd party vendors

• Prioritising workloads and complete service desk tickets in line with SLAs

• Ensuring documentation is accurate

Required Skills:

• Exceptional verbal and written communication skills

• Exceptional customer service skills

• Can do attitude, and willingness to learn new skills

• Commercially aware

• Microsoft 365, Azure and Intune

• Windows Server

• Hyper-V

• Networking (VLAN, VPN, VOIP, Firewalls, Subnetting, WatchGuard, Meraki)

• Sophos

• A full driving licence

• Hardware Support (Dell, HP and Lenovo)

• RMM tools

Desirable Skills:

• Degree educated

• At least two years in a similar role

• MCSA or role-based Microsoft 365 and Azure skills or certifications

• ITIL foundation

• VMware certifications

• VMware vSphere

• Exchange

Benefits:

For the successful candidate my client offer excellent opportunities for career development and fully funded training and exams, life insurance, car, phone and broadband benefits, company pension and company bonus scheme.