1St Line Engineer

Head Resourcing are looking for a 1st Line Engineer based in Edinburgh (Straiton retail park) for a managed services provider. The ideal candidate will have experience working on an IT helpdesk and be familiar with Microsoft products and working in a customer focused environment.

After probation the successful candidate will be given half a day per week for additional training so they can upskill themselves. The role pays up to £30k and will be based in Edinburgh 2-3 days per week. Ideally this will be 5 days during probation period (3 months) This role does not offer sponsorship.

Offsite travel is also required so someone with access to a car and driving license is also required.

The main duties and responsibilities for the role are:

• Resolve 1st line Client Issues
• Provide helpdesk support by assisting end users with queries and issues.
• Provide advice and technical support to end-users.
• Work to targets and timescales, providing efficient and on-time services.
• Keep updated with the companies offerings, and any relevant industry updates, to provide the client best possible responses.

The key technical skills we are looking for are:

• Previous Service Desk/1st line experience
• Troubleshooting Windows and Apple Mac laptops
• Administration of Office 365
• Knowledge of Active Directory
• Administration of Enterprise Antivirus and security management
• Knowledge of DNS, DHCP, wired and wireless networking technologies

About You

To be successful in this role, we are looking for someone who:

• Will be able to display evidence of a good technical aptitude and a strong attention to detail.
• Will be able to prioritise and focus on their own workload.
• Will be a proactive and organised self-starter with excellent communication skills who is motivated to get the job done and be flexible in their approach.
• Is enthusiastic about opportunities to learn new skills and technologies and wants to drive their own development.