1St Line Support Desk Technician

£18,000 - £23,000

+ Excellent benefits

Please note- this role will be based at one of our sites but will require travel approximately 2 days per week.

Those Huge Small Victories

We are the highest Ofsted-rated provider in the country for special education and care. Our teams are fulfilled by the idea of making even the smallest positive changes in our young people, so we celebrate the little things. We are looking for someone who has the empathy, care and passion to work with parents, carers and professionals that support children and young people with special educational needs.

Are you looking for a job where you can be the support that helps to create brighter futures? Want to take care of our tech and help to do something extraordinary? Join us in our 1st Line Support Technician role and you can do both.

Get out what you put in

1st Line Support Technicians are the first point of contact for our staff. Taking calls and gathering information on IT issues, so you can provide the support needed to resolve problems.

You will be available on the phone, via email and our IT ticketing system to support our staff. You will provide our staff with advice and assistance to resolve problems and passing their ticket on to the area IT Technician or a Senior IT Technician if needed.

Bring your whole self to work

Worried you might not fit in? Here at Witherslack Group, we celebrate everyone’s differences as that’s what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs – and our team reflects that diversity, so that we can engage, encourage and inspire our young people to be themselves.

You will have solid expertise in the following key areas:

• Excellent customer service skills
• Good administration and communications skills
• Good telephone manner
• Keen to develop a career in IT

What we do for you

We know you’re going to do great things. For your hard work and commitment, we reward you with a leading salary and benefits package. With us, you’ll get to support our teams and make a genuine difference to the lives of our young people – plus you’ll get:

• A salary of £18,000 - £23,000
• An on call allowance of £150 per week
• 35 days holidays (including bank holidays)
• A contributory pension, matched up to 5%
• Comprehensive induction
• Health cash plan e.g dental, optical and physiotherapy
• Cycle to work scheme
• Staff discounts and perks

Interested in joining us?

Our young people deserve the best possible future and we feel the same about our teams. You deserve to have the career you want, with a purpose-led employer, in an environment that allows you to be yourself.

The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community.

For a full job description and person specification, please see the attached document.