You will be provided with opportunities for continuous learning and professional development. With exposure to a wide range of technologies and complex challenges, you can enhance your technical skills, problem-solving abilities, and industry knowledge.
You will join a reputable law firm with diverse technical needs allowing you to tackle a variety of IT issues, from basic user inquiries to advanced technical problems, contributing to a dynamic and intellectually stimulating working environment.
In the legal sector, technology is rapidly evolving and transforming the way legal services are delivered. As a result, you will have the opportunity to engage with cutting-edge technologies and be part of innovation initiatives.
- Serve as the initial point of contact for all IT-related queries and issues from internal users.
- Respond to incoming support requests via phone, email, or ticketing system promptly and professionally.
- Provide remote assistance to users who are experiencing remote technical issues while working offsite, either at home or at a client's office.
- Provide clear and accurate information to users regarding technical problems and potential solutions.
- Diagnose and troubleshoot hardware, software, and network problems for end-users.
- Assist users with basic software installations, updates, and configurations.
- Guide users through standard procedures to resolve technical issues, including password resets and account access.
- Proven experience providing technical support in a first line IT Technician role within a Service Desk environment.
- Outstanding customer service and communication skills, both verbal and written.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware components.
- Be familiar with versions of Microsoft Desktop Operating Systems and Applications
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Our office is based in Leeds and this role is offered on either a hybrid (min. 3 days per week in the office) or fully office-based basis.
Why join Walker Morris:
What we offer:
- Hybrid working – split your time between home and our office, with a minimum of 3 days in the office per week
- Annual Leave – minimum of 25 days per year, increasing to 31 days with length of service. Also – buy/sell holidays up to 5 days per year
- Bonus Scheme – our annual bonus scheme recognises outstanding contributions to the firm and our ambitions. All colleagues are eligible subject to meeting the criteria of the scheme.
- Pension – saving for retirement? Let us do the hard work for you. We auto-enrol all eligible colleagues into a workplace pension and we contribute a minimum of 5% of annual salary
- Life Assurance – 4x your annual salary in the event of a death in service