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SalaryFirst Line Support Engineer
United Kingdom - Towcester
Posted: 03/01/2024
Salary: £20K to £25K per Year
ID: 33525_BH
🚀 1st Line Support Engineer - Towcester - £20,000 to £25,000 (OTE £27,500)
Position Overview:
An exceptional opportunity has emerged at an innovative company specializing in Connectivity as a Service solutions. The 1st Line Support Engineer role seeks an enthusiastic and proactive individual to be at the forefront of client support. This role offers a diverse array of responsibilities and a chance to make a significant impact within a dynamic work environment.
Role Summary:
The 1st Line Support Engineer will serve as a vital touchpoint for client users, ensuring prompt issue resolution and maintaining high satisfaction levels. Based in Towcester, this role involves handling inbound service requests, assisting in client deployments and upgrades, and collaborating with senior engineers for complex issues. Monitoring system statuses and accurately documenting all work within Halo PSA will be key responsibilities.
The ideal fit exhibits:
- Keen interest in starting a career in IT & Telecoms Support Engineering.
- Ability to thrive in a fast-paced work environment that encourages independent thinking.
- Strong communication skills with a friendly, can-do attitude.
- Logical thinking and problem-solving abilities coupled with a passion for technology.
Main Duties:
- Diagnosing and resolving IT, Connectivity, Telephony, and Mobile issues for client users.
- Escalating complex issues to senior/specialist engineers when necessary.
- Setting up new PCs & laptops, performing hardware fixes and upgrades, and monitoring systems via RMM dashboard.
Qualifications:
- A team player with a positive attitude towards learning and development.
- Genuine interest in technology, with logical problem-solving skills.
- Considering a career in IT & Telecoms Support Engineering.
Perks and Culture:
This role offers a platform for career growth, a chance to learn through sponsored industry certifications, and exposure to a high-energy work culture emphasizing teamwork as a core strength.
If you are excited about launching your career in Support Engineering and being part of a team that drives innovation, please apply and I will be in touch!
