1St Line Support Engineer

1St Line Support Engineer

This vacancy presents a great opportunity for the right candidate to join a dynamic, close-knit team of Engineers in an ever-growing company, proud of their status as a leading MSP provider in the Southwest.

• £26,000 Salary
• Remote working from home - Occasional client visits.
• Full time, permanent.
• Monday - Friday / Flexible Hours

IT Support Technician Overview

• Provide support to customers remotely and on site when needed.
• Troubleshooting and diagnostics.
• Work with any customers 3rd party providers to create and update support cases.
• Escalate and handover tickets when required.
• Complete hardware builds and repairs to client specification.
• Monitor client services so all systems are working as expected.
• Provide regular and relevant updates to customers throughout the support process.

IT Support Technician Benefits

• Up to £26,000 Salary
• Be part of a growing company with an established client base.
• Remote work
• Fuel allowance when driving to and from client visits.
• 5 hour working week - flexible hours.
• £20 per month broadband allowance claim.
• Company pension scheme.
• Health care plan.

IT Support Technician Skill Sets

• Previous Experience providing IT support. (essential)
• Microsoft 365 experience (essential)
• Troubleshooting and Diagnostics (essential)
• Windows Workstations and Servers
• MSP Environment Experience
• DHCP/DNS
• Virtual environments - Hyper V and VM-Ware.
• Active Directory
• Group Policy

Licenses and Registrations

• Full Clean UK driving license
• Access to car during working hours
• Clean DBS check
• Right to work in the UK

What Happens Next?

Please either apply by clicking online or emailing me directly to . For further information please call me on . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn, just search Steffan Jones. I look forward to hearing from you!