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SalaryA fantastic opportunity has arisen for an enthusiastic 2nd line Support Engineer to join a forward-thinking Managed Service Provider, based in Bristol.
Salary - £30,000 - £34,000
Job type - Permanent
Working Hours - Mon - Fri
The key purpose of a 2nd Line Support Engineer:
To provide 2nd Line Support either directly from the customer or escalated from the 1st line team. This involves assistance by phone, email, and/or using a ticket management system. You will also be responsible for updating the internal knowledge base with issue resolution details.
As a 2nd Line/Technical Support Engineer, you will have the following skills/experience to be considered.
- Experience working as 2nd Line Technical Support Engineer or similar.
- Good communication, documentation, and customer service skills
- Microsoft server operating systems
- Microsoft Exchange
- Microsoft Active Directory
- VMware and/or Microsoft Hyper-V (VMware preferred)
- Microsoft Office 365
- Veeam Backup & Replication
- Microsoft Windows Desktop Operating Systems
- Experience working in a busy MSP environment
- Experience in configuring and supporting network devices such as Firewalls and Switches
- Good understanding of principles of ITIL Framework
In return, you will join a fun, dynamic team who work collaboratively and support each other. They want to work with outgoing people so it is essential that you can demonstrate confidence and a friendly approach.
If you have worked in an MSP environment, this would be a huge advantage. However, as long as you have most of the technical skills listed above, and have the right attitude and experience in a 2nd line role, then please apply.
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